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A-Z Guide

The Cleveland Indians welcome you to Progressive Field, home of the Tribe.

This Fan Guide is designed to inform you of all that the Cleveland Indians and Progressive Field have to offer for the current season. The information is presented in alphabetical order for your ease of use. Enjoy the season!

  • A

    Accessible Seating
    Accessible seating must be requested at the time or purchase and is subject to availability. Wheelchair spaces are available throughout the ballpark. All of these spaces have combination of companion seating adjacent to the wheelchair space. Wheelchairs are available at all gates on a first come, first serve basis. They are provided as transportation to guests with disabilities or limited mobility and may not be kept during the ballgame.
    Seats at the end of the row that do not have an armrest on the side nearest the steps provide easy access for those guests with mobility impairments and are available at the following locations: Field Box, Lower Box, View Box, Lower Reserved, Family Deck, Bleachers, Upper Box, Upper Reserved and Upper Reserved General Admission.
    Seats for persons with visual impairments are available behind the screened area of the ballpark.

    Advance Ticket Sales (based on availability)
    The best value on tickets will be found online at Indians.com or through the Ballpark mobile app. Buy early and save. Purchase in person at the Indians Main Ticket Office, adjacent to Gate A on Ontario Street or the Progressive Field Team Shop. Purchase tickets to future home games inside the ballpark at the advance ticket windows in Section 153 of the Main Concourse.

    Anthem Singers
    To submit your application to perform the National Anthem at Progressive Field, please send CD or DVD of you / your group performing the National Anthem to:
    Cleveland Indians
    Attn: National Anthem
    2401 Ontario Street
    Cleveland, OH 44115

    KeyBank ATMs
    KeyBank is the official banking partner of the Cleveland Indians, and ATMs are located in Sections 129, 158, 178, and 550. If you have any problems with transactions, please call the number on the ATM.

    Autographs
    Fans may request player autographs in Sections 125-134 and 169-175 up to 45 minutes before game time. Fans are not guaranteed autographs during these times, and all signings are up to player discretion. Fans seeking autographs may be asked to move if they are blocking access to another fan's ticketed seat.

  • B

    Baby / Toddler Tickets
    Children who have not yet reached their third birthday do not need a ticket to enter Progressive Field. They must be seated on a parent or guardian's lap.

    Beer & Alcohol
    No alcohol or illegal drugs may be brought into the gates. Anyone seen breaking the law will be subject to immediate ejection and criminal prosecution. There is a two (2) drink maximum limit per person per transaction. With the exception of the Infiniti Club, Club Lounge and Terrace Club, all beer and alcohol sales conclude after the end of the 7th inning or three (3) hours after the scheduled first pitch. Sales can be stopped at any time at the discretion of management.

    Bottled Water Policy
    Fans entering Progressive Field are allowed to bring a single, factory sealed bottle of water that is 20oz. or less through the gates

  • C

    The Corner
    Located in the right field corner, "The Corner" is a social gathering space unlike any other in Cleveland. The indoor/outdoor bar is climate-controlled and includes two stories in right field offering a wide selection of craft brews and unmatched views of the playing field.

    Children's Seat Location Wristbands 
    Young children may obtain a free ID wristband personalized with their seat location. Wristbands are available for all home games at Fan Services, Section 153 in the Main Concourse and Section 550 of the Upper Concourse.

    Concealed Weapons 
    Unless specifically authorized by management, no weapons, concealed or otherwise, are permitted into the ballpark.

    Concierge Desk 
    Located at the Club Lounge in the Carnegie Lobby

    Concessions 
    Delaware North Companies, the exclusive concessionaire at the ballpark, provides a diverse menu throughout the ballpark. Concessions maps can be found in the Ballpark mobile app or inside the Batter Up publication handed out at the gates.

  • D

    Designated Driver 
    Designated Drivers may sign up at any Fan Services kiosk (section 153 or 550) or the Concierge Desk through the third (3rd) inning to receive a coupon for a free small Pepsi product and be entered to win a prize pack courtesy of Budweiser.

    Disabilities
    Progressive Field has complied with the rules and regulations of the American Disabilities Act. The Cleveland Indians work closely with the Cuyahoga County Commissioners Advisory Committee on persons with disabilities, making Progressive Field more accessible. Seating, rest rooms, telephones, concessions stands, and drinking fountains have been planned to provide comfortable access.

    District Ticket
    Grab some friends and catch a game at The Corner, our new two-story bar in right field. And with the District Ticket presented by SportsTime Ohio, the first drink is on us! For $13, you'll get a standing room ticket with your first 12 oz. domestic beer (for those age 21 and over), Pepsi or bottled water included. Visit Indians.com/districtticket for more details.

    Donation Policy 
    Non-profit agencies and schools requesting a donation for fundraising should visit Indians.com/community to submit a donation request.

    Drinking Fountains 
    Water fountains are available at Sections 117, 119, 129, 142, 303, 316, 504, 514, 528, 533, 558, 564, and 577

  • E

    Elevators 
    The Ontario elevators, serving all levels of the ballpark, are located at Section 159 and Section 559. 
    The Carnegie elevators, available for Premium Seating and members of the Press only, are located at Section 149. 
    The East 9th elevators at Section 119 serve the levels from the Main Concourse to Press level, including Kids Clubhouse on Club level.

    Emergency Procedures 
    In the event of an emergency situation which causes a delay of the game or an evacuation of the ballpark, please direct your attention to the scoreboard and listen for announcements on the PA system. Staff and Security will also provide direction.

    Escalators 
    The Ontario Section 162 escalator services the Premium Club Level and Upper Concourse. The East 9th Section 113 escalator services the Mezzanine and Upper Concourse. Escalators are shut down for operation at last out. Escalators will stay in operation for Kids Run the Bases on Sunday and fireworks nights. For safety reasons, escalators never operate in down mode.

  • F

    Fan Mail
    Letters to Indians players should be sent to:
    Cleveland Indians
    Progressive Field
    2401 Ontario Street
    Cleveland, OH 44115-4003
    The organization cannot assume responsibility for lost, misdirected articles or unanswered requests. Do not send memorabilia.

    Fan Services 
    Fan Services booths are located at Section 153 and 550 (open all game) and Section 107 and Section 176 (Open gates open until the end of the third inning).

    Field Box Patio 
    The Field Box Patio is located in Field Box Section 151 and can accommodate up to 32 individuals. There are four (4) tiers with eight (8) patio seats each. All tiers have half-circle tables and oversized patio chairs that swivel. This area can be sold to both groups and single game buyers. Call 216-420-HITS for details. In game upgrades to the Field Box Patio are available subject to availability at Section 153 ticket window.

    Fireworks Evacuation 
    These seating areas must be evacuated before the start of postgame Indians fireworks shows: Homerun Porch, Bleachers, Heritage Park, Right Field Gate Area, Sections 101-103, 170-179, 303-304, 504, 570-577. Additional sections may also be evacuated depending on weather conditions.

    First Aid 
    Cleveland Clinic staffed First Aid rooms are located at Sections 119 and 551

    Food 
    Fans may bring food into the gates in soft-sided coolers or bags that fit within the regulated 16"x16"x8" size restrictions. In addition, single serving juice boxes and 20 oz factory sealed bottles of water are permitted. Food and food containers are subject to inspection.

  • G

    Gate Times (Subject to Change)

    GAME DAY Right Field Gate All Other Gates Premium Areas
    MON-FRI Gate will open 2 hours prior to first pitch Gates will open 1 hour prior to first pitch Premium areas will open 1 hour prior to first pitch
    SAT-SUN Gate will open 2 hours prior to the start of the game Gate will open 2 hours prior to first pitch Premium areas will open 2 hours prior to first pitch
    Weekday Noon Games Gate will open 1 hour prior to first pitch Gates will open 1 hour prior to first pitch Premium areas will open 1 hour prior to first pitch

    Special 2015 Dates:

    • Friday, April 10: All gates will open 2 hours prior to the start of the game

     

    Gateway East Parking Garage
    The Gateway East Parking Garage is located between Progressive Field and Quicken Loans Arena. Enter off Huron Road, Eagle Avenue off Ontario Street, or Bolivar Road off East 9th Street. Standard Parking operates the garage. Questions concerning the policies of Gateway East Garage please contact the Garage office at 216.781.1682. Parking spaces for guests with disabilities are available on a first come, first served basis.

    Groups
    Tickets for groups of 20 people or more are available through the Group Ticket Sales department. With a variety of seating, food and beverage options, we can accommodate groups of any size. Please call 216-420-HITS or visit Indians.com/groups for more information.

  • H

    Heritage Park
    Located in the center field area, Heritage Park is available to fans before, during, and after games, as well as available for special events throughout the season. The two-tiered monument park honors the greatest names in club history and celebrates the Indians' most memorable moments. Heritage Park also honors the Top 100 Indians roster as selected as part of the teams 100th Anniversary Celebration in 2001.

    High Achievers Kids Club
    High Achievers is a free program for students (K-12th grade) where they can earn free Indians game tickets for doing well in school. High Achiever members will receive tickets and prizes for submitting their good grades and reading at least three books. High Achievers are also entered into raffles to win a spot in the Kids Starting Lineup or batting practice experience! For more information check out Indians.com/highachievers.

    Home Run Certificate
    Fans catching a home run ball on the fly can receive an honorary contract from the Indians. Game Day Staff will be watching for catches or visit the Fan Services booth at section 153.

    Hosted Events and Catering
    The home of the Cleveland Indians offers gourmet catering along with state-of-the-art meeting rooms and first-class banquet facilities. With both indoor and outdoor sites, Progressive Field provides a unique and exciting atmosphere that is perfect for your next event. Whether it's a holiday party, fundraiser, wedding event, corporate outing, bar / bat mitzvah or trade show, we'll have all the bases covered. To schedule an event, call 216-420-4234.

  • I

    Indians Team Shops
    The Cleveland Indians Team Shops carry the latest apparel and souvenirs at the Progressive Field Team Shop in Section 162 and Souvenirs Concessions Stands.

    Ballpark Locations:

    • Main Team Shop Entrance Section 167
    • Personalized Tees and Caps Section 179
    • Ballpark Novelty Stands
    • Main Concourse: Sections 102, 107, 134, 142, 151, 155, 167, 177, 179
    • Mezzanine: Section 317
    • Premium: Terrace Club 3rd Floor Corridor, Section 346 Club Lounge
    • Upper Deck: Sections 519*, 521*, 537, 555, 561*, 576* / *not open for all games
    • New Era Hat Stand Section 155
    • Tribe Pride for Her Section 142
    • New Hat Era Stand Section 102
    • Game Used / Memorabilia Stand Section 167

    Infiniti Club 
    This 5,000-square foot private climate controlled lounge has 120 balcony seats and features 20 high-definition TVs, extra-wide plush seating, seat-side tables, deluxe drink and dining rails, and a variety menu and full bar. There is also a dedicated concierge outside Club. 
    The Infiniti Club features breathtaking views of the on-field action, similar vantage point as Indians radio and television personalities.

  • J

  • K

    Kids Clubhouse 
    Kids Clubhouse is located near the Family Deck and features two stories of kid oriented activities. KeyBank Kids Fun Day on Sunday features even more fun activities including kids run the bases presented by Cleveland Clinic Children's.

    KeyBank Kids Ticket
    Let your kids discover the love of the game at Progressive Field with the KeyBank Kids Ticket. Starting at just $10 for kids 12 and under with the purchase of an adult ticket, KeyBank Kids Tickets are available in our redesigned Family Deck. Visit Indians.com/kidsticket for more details.

  • L

    Lost and Found
    Fans needing to claim or report lost items during a game should go to the Fan Services Booth at Section 153 of the Main Concourse or Section 550 of the Upper Concourse. Items found by game day staff should be taken to one of these locations, along with information about where the item was found and the date and time it was found. Fans with an inquiry regarding lost items at previous games can call Fan Services at 216-420-HITS. Items are stored for 30 days and then donated to an appropriate charity.

    Lost Children or Companions 
    In the event you become separated from your child or a member of your party, please contact a Cleveland Police Officer, game day staff member, or go to Fan Services for assistance. Our staff is in constant contact with ballpark security and will assist you in finding the lost child or companion.
    Young children attending Indians games may obtain a free ID wristband personalized with their seat location, enabling Fan Services Representatives to return lost children. Wristbands are available at Fan Services Booths and the Concierge Desk.

  • M

    Media Gate
    Located at the east end of Gate A, the Media Gate is strictly for use of credentialed members of the media. The Media Gate opens five (5) hours before the start of each game.

    Media Inquiries
    The Cleveland Indians Media Relations Department assists the news media. Game day staff who are approached for comment on any issue by the media should direct the inquiry to a member of the Media Relations Department.

    MLB Universal Code of Conduct
    Major League Baseball has developed a Universal Code of Conduct for all Major League Ballparks. The Cleveland Indians are committed to creating a safe, comfortable and enjoyable ballpark experience. Our game day staff will proactively intervene to support an environment where:

    • Obscene or indecent clothing will not detract from the guest experience.
    • Guests will enjoy the baseball experience free from foul/abusive language or obscene gestures.
    • Guests will refrain from displays of affection not appropriate in a public, family setting.
    • Intervention with an impaired or intoxicated guest will be handled in a prompt and safe manner.
    • Guests will show their ticket when requested and will only sit in their ticketed seat.
    • The process of the game will not be disrupted by the guests' actions or unauthorized persons on the playing field.

    Mobile Apps

    Ballpark: The MLB.com Ballpark app is your mobile companion when visiting Progressive Field. Check in for special offers only available through the app, manage your tickets right from your mobile device, and get all the information you need to make your visit to Progressive Field easy and memorable. Visit mlb.com/Ballpark for more information.

    At Bat: The MLB.com At Bat app offers direct access to live games, video, audio, scores highlights right on your mobile device. Visit mlb.com/atbat for more information.

  • N

  • O

  • P

    Parking for Buses
    Buses can load and unload on Ontario Street outside Progressive Field. Ontario Street northbound has an extended right lane directly in front of the Cleveland Indians Executive Offices and the Progressive Field Team Shop. That zone is a drop off and pick up zone only. Bus parking on Sumner Court is available through the Cleveland Indians Ticket Office.

    Parking Garage
    The Gateway East Parking Garage is located between Progressive Field and Quicken Loans Arena. Enter off Huron Road, Eagle Avenue off Ontario Street, or Bolivar Road off East 9th Street. Standard Parking operates the garage. Questions concerning the policies of Gateway East Garage please contact the Garage office at 216.781.1682. Parking spaces for guests with disabilities are available on a first come, first served basis.

    Party Suites
    The Cleveland Indians offer five (5) Suites for fans' entertainment needs including party suites1994, 1997, 1948, Legends, Champions and FanCave. They are available for groups of 20-50 people and rental price includes game tickets, with a food and beverages. Interested persons should contact the Cleveland Indians Group Sales Department at 216.420.HITS.

    Phones (Courtesy)
    Courtesy phones are located at Terrace Club Third Level, Terrace Club Forth Level, Club Lounge, and Sections 113, 149, 171, 504, 550 and 553. These phones only place calls to the 216, 330, and 440 area codes.
    Additional courtesy telephones that can accommodate regular telephone service as well as TTY telephone service are located next to the Carnegie elevator lobby on the Main Concourse near Section 149 and at Fan Services near Section 550.

    Player Appearances
    Fans interested in having an Indians player make an appearance at an event should send a request in writing, including which player they would like to secure, the date and time of the event, and the budget to:
    Cleveland Indians Community Outreach Department
    Progressive Field
    2401 Ontario Street
    Cleveland, OH 44115-4003.

    Premium Seating 
    The Cleveland Indians offer a variety of Premium Seating options. Call 216-420-HITS for more details.

    Press Box
    The Press Box is located on the fourth (4th) level and is restricted to member of the working media. Identifications and credentials are required for admittance.

    Proposals
    Are you thinking of proposing to the special Tribe Fan in your life? Make the big moment even more memorable with the Indians proposal package! We'll include a DVD and a little help from Slider. Call 216-420-HITS for details.

    Public Transportation
    Progressive Field is only a convenient bus or Rapid Transit ride away. Just take a 5 minute walk through RTA's enclosed walkway (only open during Progressive Field and Quicken Loans Arena events). The walkway opens no later than 5:30pm for Monday-Friday 7:05pm games and no later than 5pm for Saturday 7:05pm games. For Sunday games at 1:05pm it opens at 11am and will remain open 90 minutes after the game. There are more than 8,000 parking spaces near the Rapid Transit Stations. For schedule information, call the RTAnswerline at 216.621.9500.

    Publications 
    Batter Up, the official game program of the Cleveland Indians, is available to all fans at all regular season home games. This publication includes Indians and opponent rosters, Fan Service information, concessions guide, and promotion and special event information. It is printed with roster updates and made for every game series. The Indians 2015 Yearbook, and Indians Information and Record Book are available at the Progressive Field Teams Shop and souvenir concession stands at all regular season home games.

    Purchase Information
    www.Indians.com
    Ballpark Mobile app
    216.420.HITS
    Progressive Field Box Office
    Indians Teams Shops
    Kiosks at Gate A (open 24-7)
    Kiosks at Gate C (open gamedays)

    For TDD ticket purchases, dial 888.331.6774

  • Q

  • R

    Radio Broadcasts
    Regular season games and select Spring Training games are broadcast on WTAM 1100AM and WMMS 100.7FM and on stations throughout Ohio and Pennsylvania on the Cleveland Indians Radio Network. Refer to schedule for a complete listing.

    Rainout Policy / Official Game
    The right to start, delay, or terminate a game becomes the sole responsibility of Umpire-in-Chief after the managers have exchanged line-up cards at home plate. A game is considered regulation if 5 innings have been completed or 4 ½ innings have been completed and the Cleveland Indians are winning. If a game is postponed prior to being a regulation game, fans should hold on to their tickets. Fans will be instructed as to the details of the postponement (e.g. rescheduling, refunds, etc.). Details of the Cleveland Indians Rainout Policy can be obtained at the Fan Services Booth at Section 153 or Section 550 or at indians.com/schedulechanges

    Recycling
    The Cleveland Indians have a comprehensive recycling program in place at Progressive field. Our fans can participate by placing bottles and cans in one of the 185 bottle-shaped and helmet-topped recycling containers throughout the ballpark.

    Re-Entry
    Fans needing to exit and re-enter Progressive Field must do so only through a dedicated gate at Gate A. Their game ticket or seat locator will be scanned upon exit. To re-enter the ballpark, fans will enter through the security checkpoint and turnstiles where their ticket or seat locator will be re-scanned. During the games in which a gate giveaway is taking place, fans leaving the exit gate will have their ticket scanned and marked so that they may not receive multiple promotional items.

    Resale of Game Tickets / Scalping
    The resale of game tickets at any price is prohibited in and around Progressive Field. Violators are subject to arrest and prosecution by the Cleveland Police Department. The City of Cleveland has designated two (2) areas in the Gateway neighborhood for the resale of tickets.

    Restrooms
    There are 41 restroom facilities located throughout the ballpark, 19 for women and 19 for men, and 3 unisex / family restroom facilities. Family restrooms are located on the Family Deck as well as in each first aid room in Section 119 and Section 553, and in Section 546. All Restrooms are accessible to fans with disabilities, and all have diaper-changing tables.

    Right Field District
    The new Right Field District connects the ballpark with the city of Cleveland, and will offer stunning views of the city! The concourse will feature food and beverage from some of your favorite local Cleveland restaurants including Melt Bar and Grilled, Barrio, Great Lakes Brewing Company, Dynomite Burger and Sweet Moses.

  • S

    Scoreboard Greeting
    A unique way for fans to send a birthday or anniversary greeting is the Ballpark Greeting Card. They will see their name on the scoreboard video screen. Additionally, the fans will be sent a 5"x7" photo commemorating the occasion. For information, contact the Indians Fans Services Department at 216.410.HITS or visitIndians.com/Scoreboard.

    Season Tickets
    Season Ticket packages are available for full season (81 games), half season (40 games) and quarter season (20 games). In addition to getting the best value on seats, Season Ticket Holders enjoy other great perks including access to Tribe Rewards, postseason priority and more. Visit Indians.com/tickets or call 216-420-HITS for more information.

    Seat Numbering System
    Looking at a particular section of seats from the top of the section, seats are numbered highest to lowest from left to right.

    Slider 
    Slider is the Indians team mascot and very visible to fans as he roams the stands during home games. Fans may invite Slider and / or the Hot Dogs to perform at private or corporate special events. Call 216.420.4435 for more information or visit Indians.com/slider.

    Social Media
    The Indians are active on various social media platforms including Facebook, Twitter, Instagram, Snapchat and Wordpress. Leaders in the in-game social media experience with the Social Suite, the Tribe now plays host to social media followers in The Corner with #TribeLive. Visit Indians.com/connect for more details.

    Solar Pavilion
    The Cleveland Indians have a 42 panel, 8.4 kWh Solar Pavilion in section 541. The Solar Pavilion produces enough electricity in a year to power an average home.

    Smoking
    In accordance with the laws of the state of Ohio, Fans are not permitted to smoke or use tobacco products anywhere on Progressive Field Property. Electronic Cigarettes, "E-Cigarettes," Vapor Cigarettes, or any device that mimics smoking are also prohibited. Progressive Field is a non-smoking facility. Fans may use the re-entry available at Gate A to smoke outside of the ballpark.

    Speakers Bureau
    Organizations seeking speakers from the Indians should contact the Public Relations Department at 216.420.HITS six (6) weeks prior to the date requested. Our Speakers Bureau consists of sever front office staff.

    Standing Room Only -

    • The District Ticket: For $13, you'll get a standing room ticket with your first 12 oz. domestic beer, Pepsi or bottled water included.
    • Standing Room Only designated areas at Progressive Field are the Home Run Porch above the Left Field wall, behind Sections 303-317, behind Sections 119-148, Sections 170-179,. Fans must stand behind the yellow lines in these areas. Standing Room Only tickets are sold for high demand games.
  • T

    Television Broadcasts
    FOX SportsTime Ohio is the television broadcast home of the Cleveland Indians. Indians games are also occasionally broadcast on MLB Network, various Fox stations and ESPN. Visit Indians.com/schedule for complete broadcast listings.

    Terrace Club
    The private Terrace Club provides the ideal setting to entertain clients, family, or friends. The club is a two-level space, with a restaurant and a bar on the first floor blending the latest culinary trends with superb personal service.. The restaurant provides a fine dining experience with both pregame and game time seating. The Terrace Club features an upscale Chef's Selection Buffet and a la cart menu. The bar area offers first come, first-served seating and casual, upscale bar fare.

    Ticket Office Hours 
    Regular Hours:
    Monday-Friday: 9:00am - 5:00pm
    Saturday-Sunday: Closed
    Game Days:
    Monday-Friday: 9:00am - last out
    Saturday-Sunday: 10:00am - last out

    Tours of Progressive Field
    Go behind the scenes at the ballpark and visit the batting cages, bullpen, press box, dugout, and Heritage Park. Tours are given from May through September. Tickets are available at the Indians Team Shop, by phone at 216-420-HITS and online at Indians.com. The Indians offer school tours in April, May and September. Ticket prices and tour times are available by calling Fan Services at 216-420-HITS. Tour program proceeds benefit Cleveland Indians Charities.

    Tribe Town MVPs
    TribeTown MVPs is our fan club for kids! Designed for dedicated Tribe Fans between the ages of 6 and 14, each TribeTown MVPs membership includes Tribe gear, $10 of loaded value for concessions or souvenirs, a members only waiver line at the Kids Clubhouse, exclusive experiences and more! Visit Indians.com/TribeTownMVPs for more information.

  • U

  • V

  • W

    Website - Indians.com
    Indians.com provides fans with information in an easy-to-read, dynamic format. Home Page information includes Headline News, Featured Stories and Last Game-Next Game information. You'll also find Indians season schedule, stats, team news, souvenir shopping, baseball basics, information about Progressive Field, as well as minor league information, franchise history, community outreach, a fan forum, trivia, Fantasy Baseball and more.

    Will Call
    Day of game will call is located at the Gate A ticket windows and, on select dates, at will call kiosks located near the Terrace Club.

  • X

  • Y

  • Z