The Cleveland Indians welcome you to Progressive Field, home of the Tribe.
This Fan Guide is designed to inform you of all that the Cleveland Indians and Progressive Field have to offer for the current season. The information is presented in alphabetical order for your ease of use. Enjoy the season!
Accessible Seating Accessible seating must be requested at the time of purchase and is subject to availability. Seats at the end of a row that do not have an armrest on the side nearest the steps provide easy access for those guests with mobility impairments and are available at the following locations: Field Box, Lower Box, View Box, Lower Reserved, Mezzanine, Bleachers, Upper Box, Upper Reserved and Upper Reserved General Admission.
Companion seating is also available adjacent to these seats. Seats for persons with visual impairments are available behind the screened area of the Ballpark. When placing ticket orders, please request this type of seating in advance. Wheelchair spaces are available for sale throughout the Ballpark. All of these spaces have a combination of companion seating adjacent to the wheelchair space. Wheelchair spaces are either an open spot in a row ("slab") or a pivoting Ballpark seat for access from a wheelchair. Wheelchairs are available at all gates on a first-come, first-served basis. They are provided as transportation to guests with disabilities or limited mobility and may not be kept during the ballgame.
Advance Ticket Sales (based on availability) Purchase in person at the Indians Main Ticket Office, adjacent to Gate A on Ontario Street, Gates C and D on game days only or any Indians Team Shop. Purchase tickets to future home games inside the Ballpark at the advance ticket windows and ticket kiosks located near Gate D, Section 154 of the Main Concourse.
Anthem Singers
To submit your application to perform the National Anthem at Progressive Field, please send a CD or DVD of you/your group performing the National Anthem to:
Cleveland Indians
Attn: National Anthem
2401 Ontario Street
Cleveland, OH 44115
ATMs Sections 116, 159, 178 and 550. If you have any problems with transactions, please notify Fan Services.
Autographs Fans may request player autographs in Sections 125-134 and 169-175 up to 45 minutes before game time.
Babies'/Toddlers' Tickets Children three (3) years of age and older require a game ticket and must have their own seat. Children under 3 do not require a ticket if they sit on an adult's lap.
Ballpark Greeting Card / Wedding Proposals Celebrating a birthday or anniversary? Send a special greeting with the Smucker's Ballpark Greeting Card, where the recipient's name will appear on the scoreboard and will receive a 5x7 photo.
Are you thinking of proposing to the special Tribe fan in your life? Make the big moment even more memorable with the Indians proposal package! We'll include a DVD of the big moment and a little help from Slider. After she says yes, you will be whisked away to the Terrace Club where the two of you will enjoy a dinner for two and a special champagne toast. Just $500 per couple. Call 216.420.HITS.
Beer & Alcohol No alcohol or illegal drugs may be brought to the gates. Anyone seen breaking the law will be subject to immediate ejection and criminal prosecution. There is a two (2) drink maximum limit per person per transaction. With the exception of the Club Lounge and Terrace Club, all beer and alcohol sales conclude after the end of the 7th inning. Sales can be stopped at any time at the discretion of management. There is a two (2) drink maximum limit per person per transaction at the concession stands and one (1) drink limit per person per transaction when vended in the stands.
Bottled Water Policy Fans entering Progressive Field will be allowed to bring in a single, factory sealed bottle of water that is 20 ounces or less.
Concealed Weapons Unless Specifically Authorized by Management, No Weapons, Concealed or Otherwise, are Permitted into the Ballpark.
Concierge Desk Club Suite Level Carnegie Lobby
Designated Driver Designated Drivers may sign up at any Fan Services location through the third inning to receive a coupon for a free soda or coffee and be entered to win a prize pack courtesy of SportsTime Ohio.
Donation Policy Non-profit agencies and schools requesting a donation for fundraising should visit the Community page at Indians.com to submit a donation request.
Drinking Fountains Sections 103, 116, 119, 129, 142, 307, 316, 504, 514, 528, 533, 558, 564 and 577
Elevators Section 159 and 559 services all levels of the Ballpark
Emergency Procedure In the event of an emergency situation, direct your attention to the scoreboard and listen for announcements on the PA system. Ushers and security persons will also provide direction.
Escalators
Section 162 services the Club Level and the Upper Concourse Section
Section 116 services the Mezzanine and Upper Concourse Section Escalators are shut
down for operation after the seventh inning. For safety reasons, escalators never
operate in the down mode.
Fan Advisory Council The Fan Advisory Council is a group that consists of both Season Ticket Holders and single game ticket purchasers that meets six times per year and advises the Indians on how well we serve our customers. The group consists of 10 core members and two rotating members that are selected from prior registration. The Council discusses all topics from fan entertainment to ticket purchasing to retail and concession offerings.
Fan Mail Letters to Indians players should be sent c/o: Cleveland Indians, Progressive Field, 2401 Ontario Street, Cleveland, OH 44115-4003. The organization cannot assume responsibility for lost, misdirected articles or unanswered requests. Do not send Memorabilia.
FanPhotos Throughout the game photographers in green shirts will be taking photos of fans. Photos can then be viewed and purchased at Indians.com. You can customize your photo with a frame or have the photo printed on official Indians memorabilia.
Fan Services Sections 153 and 550
First Aid Sections 119 and 551
Food Fans can bring in outside food in soft sided coolers or bags that fit within the MLB regulated 16” x 16” x 8” size restrictions. In addition, single-serving juice boxes are permitted.
Gate Times For all night games at Progressive Field (Monday - Saturday), Gate C will open at 4:30 p.m. to allow fans access to the Market Pavilion, Heritage Park and the Right Field Lower Reserved seats until 6:00 p.m. This will enable fans to watch the Indians take Batting Practice, as well as time to enjoy Heritage Park in the center field area. At 6:00 p.m. ALL gates will open. For 1:05 p.m. day games, all gates will open at 11:30 a.m. For all 12:05 p.m. day games, gates will open at 11 a.m. Special gate times exist for Terrace Club and Premium Seating guests.
Heritage Park Located in the center field area of Progressive Field, adjacent to the Market Pavilion, Heritage Park is available to fans before, during and 15 minutes after games, as well as available for special events throughout the season. Fans can take a walk through Indians history, as Heritage Park includes three distinct areas honoring the club's past?the Indians Hall of Fame, 38 memorable moments in club history and the Top 100 Indians Roster as selected during the 100th Anniversary Celebration in 2001.
High Achievers Kids Club Kids grades K-8 can join the official Indians High Achievers Kids Club for FREE and earn great Indians rewards by doing well in school. High Achievers Kids Club Members also receive priority at Sunday Kids Fun Day activities and in-game experiences. For more information on how to become an official Indians High Achievers Kids Club Member, call 216.420.HITS.
Hosted Events and Catering Progressive Field is the most unique venue in Cleveland to play host to your next event, meeting or celebration. Wedding ceremonies on Home Plate, Holiday Parties in the Terrace Club or Meetings in the Champion Suite; no matter the occasion, Progressive Field has a room to fit your needs. The home of the Cleveland Indians provides an elegant and exciting atmosphere that is available all year round for any type of event! Call 216-420-HITS for more information.
Indians Team Shops
Hours vary by location. Call 216-420-GEAR to reach your Team Shop.
KidsLand KidsLand is located on the Main Concourse near the escalator. Children must be accompanied by an adult. Kids can enjoy playing with a variety of toys while waiting for an occasional visit from the Indians team mascot Slider. Kids of all ages visiting Step 2 Kidsland will have a chance to win some plush toys in the new Progressive "IRV" claw machine. The cost of a chance to win is $1. Proceeds to benefit Cleveland Indians Charities. There is also KidsLand Concessions where kids can enjoy a treat from the "kids only" menu. The Kids Team Shop that features apparel and novelties especially for kids is located behind Section 117.
Lost and Found The Cleveland Indians are not responsible for lost or stolen items. Lost and Found information may be obtained at any of the Fan Service Booths or the Concierge Desk. Please visit one of these locations on the day of the game to claim, report or turn in a lost article. Recovered items are kept for 30 days and then donated to charity. For more information, please call Lost and Found at 216.420.HITS.
Lost Children or Companions In the event you become separated from your child or a member of your party, please go to Fan Services for assistance. Our staff is in constant contact with Ballpark security and will assist you in finding the lost child or companion.
Young children attending Indians games may obtain a free ID wristband personalized with their seat location, enabling Fan Service Representatives to return lost children. Wristbands are available at Fan Service Booths and the Concierge Desk.
Lost/Stolen Game Tickets Please remember that game tickets are like money and should be secured like cash. If your tickets are lost or stolen, please call 216.420.HITS.
Market Pavilion/RIDGID Jobsite Bar Located in center field, the Market Pavilion offers a variety of beverages and food such as hot dogs, nachos, pizza and cold beer! The RIDGID Jobsite Bar features frozen cocktails, beer, wine and liquor.
MLB Universal Code of Conduct The Cleveland Indians are committed to creating a safe and enjoyable Ballpark experience. Our staff will proactively intervene to support an environment where:
Parking Bus/RV Buses can load and unload on Ontario Street outside Progressive Field. Ontario St. Northbound has an extended right lane (Valet Zone) directly in front of the Cleveland Indians Executive Offices and Progressive Field Team Shop. Please call in advance for pricing and reservations.
Parking Garage The Gateway East parking garage is located between Progressive Field and Quicken Loans Arena. Enter off Huron Road, Eagle Avenue off Ontario Street, or Bolivar off of E. 9th Street. No rain check credits will be given, even if the game is postponed before the beginning of the game. Parking spaces for guests with disabilities are available on a first come, first-served basis.
Payment - Personal Check/Credit Card Policy The Indians accept personal checks for ticket purchases up to two weeks prior to game time at the Indians Main Ticket Office. Proper identification is required. MasterCard is the preferred credit card of the Cleveland Indians, Visa, American Express and Discover are also accepted for ticket purchases both in advance and on the day of the game. All souvenir stands and permanent concession stands also accept credit cards. There are no refunds once a game ticket has been purchased.
Persons With Disabilities Progressive Field has complied with the rules and regulations of the American Disabilities Act. The Cleveland Indians work closely with the Cuyahoga County Commissioners Advisory Committee on Persons with Disabilities, making Progressive Field more accessible. Seating, rest rooms, telephones, concession stands and drinking fountains have all been planned to provide comfortable access to all.
Phones (Courtesy)
Terrace Club/Third Level, Terrace Club/Fourth Level, Club Lounge and Sections 113,
149, 170, 528 and 550.
Additional courtesy telephones that can accommodate regular telephone service as
well as TTY telephone service are located next to the Carnegie elevator lobby on the
Main Concourse near Section 149 and at Fan Services near Section 550.
Progressive Field Ticket Office Hours
Non-Game Days:
Monday-Friday: 9am-5pm
Saturday-Sunday: Closed
Game Days:
Monday-Friday: 9am-last pitch
Saturday-Sunday: 10am-last pitch
Public Transportation Progressive Field is only a convenient bus or Rapid Transit ride away. Just take a fiveminute walk through RTA's enclosed walkway (only open during Progressive Field and Quicken Loans Arena events). The walkway opens no later than 5:30 p.m. for Monday- Friday 7:05 p.m. games and no later than 5 p.m. for Saturday 7:05 p.m. games. For Sunday games at 1:05 p.m. it opens at 11 a.m., and will remain open 90 minutes after the game. There are more than 8,000 parking spaces near Rapid Transit Stations. For schedule information, call the RTAnswerline at 216.621.9500.
Purchase Information
Rainout Policy / Official Game A game is considered official after 4 1/2 innings have been completed, five innings if the Indians are losing at the time. No inning may begin after 1 a.m. The curfew rule is waived on the visiting team's last regularly scheduled visit. If a game is postponed prior to being an official game, please hold on to your tickets. Watch the Scoreboard and listen to the PA announcements.
Re-Entry Policy Fans needing to exit and re-enter Progressive Field must do so through a dedicated gate at Gate A. Their game ticket will be scanned upon exit. To re-enter the Ballpark, fans will enter through the Security Checkpoint and turnstiles where their ticket will be re-scanned. During games in which a gate giveaway is taking place, fans leaving the exit gate will have their ticket scanned and marked so that they may not receive multiple promotional items.
Resale of Game Tickets/Scalping The resale of game tickets at any price is strictly prohibited in and around Progressive Field. Violators are subject to arrest by the Cleveland Police Department.
Restrooms There are 41 restrooms located throughout Progressive Field: 19 for women, 19 for men and three family restrooms, located at each Cleveland Clinic First Aid Station near Sections 119 and 551 and also behind Section 546.
Season Ticket Holder Season Ticket Holder Website
Smoking In accordance with the laws of the State of Ohio, Progressive Field is a non-smoking facility.
Speakers Bureau Organizations seeking speakers from the Indians should contact the Public Relations Department at 216.420.HITS six weeks prior to the date requested. Our Speakers Bureau includes front office staff.
Terrace Club
For the 2012 season, all Full Season and 40-Game Season Ticket Holders have complimentary access into the Terrace Club. The Terrace Club is located behind Section 174 at Gate A, provides the ideal setting to entertain clients, family or friends, blending the latest culinary trends with superb personal service. The Terrace Club is a two-level area, with a restaurant on the third floor and a bar on the fourth. The restaurant provides a fine dining experience with both pregame and game time seating, featuring an upscale Chef's Selection dinner and a la carte menu options. The bar offers first-come, first-served seating with casual, upscale bar fare. To make a reservation call 216-420-4700. To host a private event in the Terrace Club, contact Hosted Events at 216-420-4840.
Tours of Progressive Field Go behind the scenes at the Ballpark and visit the batting cages, bullpen, press box, dugout, and Heritage Park! Tours are given from May through September. Tickets are available at Indians Team Shop locations, by phone at 216.420.HITS and online at Indians.com. The Indians offer school tours in April, May and September. Ticket prices and tour times are available at Fan Services. Proceeds benefit Cleveland Indians Charities.
Wahoo Club For information on joining the Wahoo Club or attending the Club's upcoming events, please call 216.999.1781 or write P.O. Box 221142, Cleveland, OH 44122.
Website - indians.com Indians.com provides fans with information in an easy-to-read, dynamic format. Home Page information includes Headline News, Feature Stories and Last Game- Next Game information. The Home Page also links to Game Day, The Team, News, Stats, Schedule, Tickets, Shop, Fan E-mail, Your Account, Help and Baseball Basics, as well as Ballpark, Minor Leagues, History, Community Outreach, Fan Forum, Trivia, Game Face and Fantasy Baseball.
Will Call Tickets with a Will Call delivery method or left for fans may be picked up at Gate A of Progressive Field with proper identification. Please drop off tickets prior to entering the Ballpark.
