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Cleveland Indians

The Official Site of the Cleveland Indians
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Rainout Refund/Exchange Policy

Progressive Field

RESCHEDULED GAMES RECAP

The Indians still need to make up four rainouts before the end of the 2011 season. Details:

August 23 vs. SEA at 1:05PM
May 14 postponed game vs. Mariners rescheduled as first game of a day (1:05PM)/night (7:05PM) doubleheader on Tuesday, August 23.
September 19 vs. SEA at 4:05PM
May 15 postponed game vs. Mariners rescheduled on mutual off day for game on Monday, September 19.
September 20 vs. CWS at 1:05PM
July 23 postponed game vs. White Sox rescheduled as first game of a day (1:05PM)/night (7:05PM) doubleheader on Tuesday, September 20.
September 24 vs. MIN at 1:05PM
August 14 postponed game vs. Twins rescheduled as first game of a day (1:05PM)/night (7:05PM) doubleheader on Saturday, September 24.

Following policy applies when game is:

  1. Rescheduled to an open day
  2. Day/Night Split Doubleheader(two separate games on the same date)
  • All tickets are valid as is for the rescheduled game. You will need your ticket for entrance to the rescheduled game.
  • In the event you cannot attend the rescheduled game, you may EXCHANGE your ticket to any Indians regular season home game during the same season. All exchanges are subject to availability and must be done prior to the rescheduled game. Suite tickets cannot be exchanged for suite tickets to another game. Exchanges for suite tickets will be issued in the best available general seating location for the game chosen.
  • Full or Partial Season Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
  • Group Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
  • Tickets Purchased at the Progressive Field Ticket Office or Cleveland Indians Team Shops can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office or Team Shop.
  • Tickets Purchased by Phone or Internet can be exchanged for another game if necessary based on availability by calling 1-800-745-3000.
  • Tickets Purchased at Ticketmaster Outlet can be exchanged for another game if necessary based on availability at the outlet it was purchased at.

Following policy applies when game is:

  1. Rescheduled to a Traditional Doubleheader(two games for the price of one)
  2. The Postponed Game is not Rescheduled
  • Full or Partial Season Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
  • Group Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
  • Tickets Purchased at the Progressive Field Ticket Office or Cleveland Indians Team Shops can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office or Team Shop.
  • Tickets Purchased by Phone or Internet can be exchanged for another game if necessary based on availability by calling 1-800-745-3000.
  • Tickets Purchased at Ticketmaster Outlet can be exchanged for another game if necessary based on availability at the outlet it was purchased at.

Details

As a general rule the ticket price paid for the ticket will be honored for all single game exchanges whether the purchase was made on a gameday or non-gameday and whether it was a premium game or a non premium game.

  • If a fan is exchanging a non-premium game for a premium game ticket the difference in ticket price will be due at the time of the exchange.
  • If a fan is exchanging a premium game ticket for a non-premium game ticket the difference will be paid back at the time of the exchange.
    • Progressive Field Ticket Office Windows and Team Shops will offer Indians Fun Money.
    • Ticketmaster Internet, Phones, and Outlet orders will be returned and the amount originally paid will be used to complete the new sale. The difference will then be refunded.
  • The same rules apply for gameday vs. non-gameday purchases and exchanges.