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Rainout Refund/Exchange Policy

April 7 Postponement Information

The April 7, 2014 game between the Indians and Padres has been postponed due to inclement weather and has been rescheduled as the second half of a traditional doubleheader Wednesday, April 9, beginning at 12:05PM. Gates will open at 11:00AM. The second game will begin approximately 20 minutes after the conclusion of the first game.

Fans holding tickets dated Monday, April 7, and wishing to attend Wednesday's (April 9) traditional doubleheader, MUST exchange their tickets at the Progressive Field Box Office. All tickets for April 9 will include two games for the price of one.

Fans unable to attend the April 9 doubleheader can exchange their April 7 tickets subject to availability for many of the remaining home games this season by May 31. See below for exchange details based on ticket purchase method.

RESCHEDULED GAMES

Fans are encouraged to save and utilize their tickets to postponed games for the make-up game or fans can exchange prior to the rescheduled game for any game during the remainder of the regular season (excluding the Home Opener), subject to availability.

Following policy applies when game is:

  1. Rescheduled to an open day
  2. Day/Night Split Doubleheader(two separate games on the same date)
  • All tickets are valid as is for the rescheduled game. You will need your ticket for entrance to the rescheduled game.
  • All Paperless seat locators do not need to be saved. You can scan your card at the gate for entry to the rescheduled game.
  • In the event you cannot attend the rescheduled game, you may EXCHANGE your ticket to any Indians regular season home game during the same season. Please note: this offer excludes Opening Day tickets, which may be exchanged for any remaining home game in April. All exchanges are subject to availability and must be done prior to the rescheduled game. Suite tickets cannot be exchanged for suite tickets to another game. Exchanges for suite tickets will be issued in the best available general seating location for the game chosen.
  • Full or Partial Season Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
  • Group Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
  • Tickets Purchased at the Progressive Field Ticket Office or Cleveland Indians Team Shops can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office or Team Shop.
  • Tickets Purchased by Phone or Internet can be exchanged for another game if necessary based on availability by calling 1-800-745-3000.
  • Tickets Purchased at Ticketmaster Outlet can be exchanged for another game if necessary based on availability at the outlet it was purchased at.

Following policy applies when game is:

  1. Rescheduled to a Traditional Doubleheader(two games for the price of one)
  2. The Postponed Game is not Rescheduled
  • Full or Partial Season Tickets can be exchanged for many of the remaining games based on availability. Exchanges can be made online through My Indians Account.
  • Group Tickets can be exchanged for many of the remaining games if necessary based on availability by contacting a Group Sales Representative at 216-420-HITS.
  • Tickets Purchased at the Progressive Field Ticket Office or Cleveland Indians Team Shops can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office or Team Shop.
  • Ticket buyers who purchased by Phone or Internet will receive an email with further details on how to exchange for many of the remaining games based on availability.
  • Tickets Purchased at Ticketmaster Outlet can be exchanged for many of the remaining games if necessary based on availability at the outlet it was purchased at.
  • Tickets purchased through a third-party are subject to cancellation policies of the third-party vendor.
  • Exchange not available for the following games:
    • May 30, 31
    • June 2, 3, 4, 20, 21, 22
    • July 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 29, 30
    • August 1, 2, 15, 16, 17, 22, 23
    • September 4, 5

Details

As a general rule the ticket price paid for the ticket will be honored for all single game exchanges.

  • If a fan is exchanging a ticket for a ticket to another game that costs more the difference in ticket price will be due at the time of the exchange.
  • If a fan is exchanging a ticket for a ticket to another game that costs less the difference will be paid back at the time of the exchange.
  • Progressive Field Ticket Office Windows and Team Shops will offer Indians Fun Money.