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Rainout Policies

Following policy applies when game is:

  1. Rescheduled to an open day
  2. Day/Night Split Doubleheader(two separate games on the same date)
  • All tickets are valid as is for the rescheduled game. You will need your ticket for entrance to the rescheduled game.
  • In the event you cannot attend the rescheduled game, you may EXCHANGE your ticket to any Indians regular season home game during the 2009 season. All exchanges are subject to availability and must be done prior to the rescheduled game. Suite tickets cannot be exchanged for suite tickets to another game. Exchanges for suite tickets will be issued in the best available general seating location for the game chosen.
  • Full or Partial Season Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
  • Group Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
  • Tickets Purchased at the Progressive Field Ticket Office or Cleveland Indians Team Shops can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office or Team Shop.
  • Tickets Purchased by Phone or Internet can be exchanged for another game if necessary based on availability by calling 1-800-745-3000.
  • Tickets Purchased at Ticketmaster Outlet can be exchanged for another game if necessary based on availability at the outlet it was purchased at.

Following policy applies when game is:

  1. Rescheduled to a Traditional Doubleheader(two games for the price of one)
  2. The Postponed Game is not Rescheduled
  • In the event you cannot attend the rescheduled game, you may EXCHANGE your ticket to any Indians regular season home game during the 2009 season. All exchanges are subject to availability. Suite tickets cannot be exchanged for suite tickets to another game. Exchanges for suite tickets will be issued in the best available general seating location for the game chosen.
  • Full or Partial Season Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
  • Group Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
  • Tickets Purchased at the Progressive Field Ticket Office or Cleveland Indians Team Shops can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office or Team Shop.
  • Tickets Purchased by Phone or Internet can be exchanged for another game if necessary based on availability by calling 1-800-745-3000.
  • Tickets Purchased at Ticketmaster Outlet can be exchanged for another game if necessary based on availability at the outlet it was purchased at.

Details

As a general rule the ticket price paid for the ticket will be honored for all single game exchanges whether the purchase was made on a gameday or non-gameday and whether it was a premium game or a non premium game.
  • If a fan is exchanging a non-premium game for a premium game ticket the difference in ticket price will be due at the time of the exchange.
  • If a fan is exchanging a premium game ticket for a non-premium game ticket the difference will be paid back at the time of the exchange.
    • Progressive Field Ticket Office Windows and Team Shops will offer Indians Fun Money.
    • Ticketmaster Internet, Phones, and Outlet orders will be returned and the amount originally paid will be used to complete the new sale. The difference will then be refunded.
  • The same rules apply for gameday vs. non-gameday purchases and exchanges.