When will I receive my itinerary package with my game tickets and my Special Guest credentials?
Itinerary packages will be sent to your address on file via UPS no later than 2 weeks prior to your scheduled trip. This package will include all confirmation numbers, Special Guest passes to the VIP Tour and Reception, game tickets, a schedule of events for your weekend, and other pertinent information for your Indians Destinations experience. Since our deliveries come via UPS, please include a physical address in your personal information, as UPS cannot deliver to PO Boxes.
Where are the seats located for the games?
Indians Destinations always looks to secure the best available seat locations. Generally, we aim for tickets that have a face value between $50 and $70. We work diligently with each team's ticket office to negotiate the best possible location that can accommodate our group.
If I would like to extend my stay, should I do so through Indians Destinations or should I call the hotel directly?
All hotel extensions should be made with Indians Destinations via telephone at 617.226.6207 to ensure that you receive our special discounted rate. Please book all extensions to your stay no later than 3 weeks prior to your check-in date in order to ensure availability. All extended reservations are made based on availability at the hotel.
What is your rain-out policy?
While a rain out is not a common occurrence during the season, it is always a possibility. In the event a rain out does occur, there are a few options with regards to the game ticket:
Your ticket is always good for the rescheduled game (which in many cases is played during the dates of the scheduled trip as a double header)
In the event the game is not played during the dates of the scheduled trip and you are unable to attend the rescheduled game, the ticket is yours to do with as you wish (give to friends, family, etc.).
In the event you cannot use the ticket at all, we will do our best to obtain a refund from the team. If we are able to do so, we will happily refund you the face value of the ticket.
Regardless of the weather, the scheduled events (tour, reception, player meet & greet) will take place rain or shine.
Which player will attend the VIP Reception?
The VIP Reception will include a chance to get autographs and participate in a Q&A with one current Indians player. Due to the busy and often unpredictable schedules of our players, we are generally not able to determine who the player will be until the week of the reception. As soon as we finalize who will be appearing at your VIP Reception, we will send an e-mail out to inform you.
What is in my gift bag? When can I expect to receive it?
Your standard gift bag will include, a Indians t-shirt, a MLB Game Ball for each guest, and the most recent edition of Indians Magazine. For an additional $60 you can upgrade your gift bag to include a Majestic Athletic Replica Jersey(s) of choice (size, style, and player.) You can retrieve your gift bag upon check-in at your selected hotel. If you choose to take part in Indians Destinations without hotel accommodations, we will make our best efforts to ensure that your gift bag is delivered to your address before you depart for your trip.
When do I need to select my Indians shirt sizes by?
In order to ensure that your Indians shirts are ready for you and your party by the time the Destinations trip begins, please be sure to make all selections no later than 30 days before the trip.
If I upgrade to a jersey gift bag(s), when do I need to select my jersey(s) by?
In order to ensure that your Indians jerseys are ready for you and your party by the time the Destinations trip begins, please be sure to make all selections no later than 60 days before the trip. All jerseys are made custom by Majestic Athletic, and require advance ordering in order to ensure on-time delivery.
What If I don't select my Indians jerseys by the cut-off date?
If you are unable to select your jerseys by 60 days prior, we will make a best effort to get your jerseys for you in time for your trip, but please be aware that there is a possibility your jerseys will need to be sent to your home address after your trip's conclusion.