Concierge Services and Amenities | Contact Information
TICKETS AND PARK ADMITTANCE (Tickets, Guest Passes, Lost or Stolen Tickets)
Premium Suite Ticket holders have access to the Suite one and one half (1ï¿½) hours prior to the first pitch and until forty-five (45) minutes after the conclusion of the game. We feel that the time prior to and after the game will allow for excellent pre- and post-game entertaining, as well as the opportunity to utilize your Premium Suite to the fullest. Please keep your Suite ticket with you at all times.
Additional Tickets for your Premium Suites
At the start of the season, each Suiteholder will be issued an entire season's suite specific plan worth of game tickets. Additionally, at this time you will be provided with Standing Room Only (SRO) tickets for your suite. The SRO tickets will be unpaid at the time of distribution. When the SRO ticket(s) enters the ballpark, the entry/attendance will be reflected on your suite account. The day after the game you will be charged for the SRO's that were used.
Suite Administrators and Licensees
The Suite Administrator is the individual within your company whose responsibility it is to schedule and distribute Suite tickets. The Suite Administrators and Licensees are the sole parties allowed to purchase additional tickets for your Luxury Suite. Any person other than those authorized must go through this designated person to purchase additional Suite tickets.
Children 24 months and younger do not require a ticket for entry at Progressive Field. However, they must sit on the lap of an accompanying adult.
Lost or Stolen Tickets
Suite tickets should be treated like cash. If a Suite ticket is misplaced, you must be able to provide the Suite Services office with the exact seat number of the missing ticket. The original ticket will then be disabled and a new ticket will be issued. Lost parking passes are not replaceable. In the event that you should misplace your Suite tickets, contact the Premium Seating Department for details and procedures. For stolen tickets, please contact the Premium Seating Department and be prepared to fax a copy of the police report.
Full Season Suiteholders will have the opportunity to purchase a Suite for all post season games played at Progressive Field. Additional tickets in your Suite may also be offered. All post season tickets, sold to Season Suiteholders, will be in strip form, meaning that all home playoff games will be included as well as a ticket for a potential tie breaker game. The price of these ticket strips is not included in your annual fee and will be billed separately, according to prices and terms determined by the Office of the Commissioner of Major League Baseball.
PARKING & DIRECTIONS
DirectionsProgressive Field is a short walk from most of Cleveland's downtown garages and surface parking lots.
The Gateway East parking garage is located between Progressive Field and Quicken Loans Arena. Enter off Huron Road, Eagle Avenue off Ontario Street, or Bolivar off of E. 9th Street. Parking spaces for guests with disabilities are available on a first come, first-served basis.
Private operated lots are also available within a fifteen-minute walk to Progressive Field. These lots are not affiliated with the Cleveland Indians, but they aim to provide service for Cleveland Indians home games.
Check your in-suite guide for specific channels to watch on your in-suite and balcony flat screen, high definition TVs.
The In-Suite Phone allows you to reach the following areas with one touch of a button:
- Food: To reach a DNC Sportservice associate to order during the game.
- Service: To reach the Concierge Desk for any Suite, security or maintenance issues.
- Retail: To reach an Indians retail associate.
- First Aid: For emergenies.
In accordance with the laws of the State of Ohio, Progressive Field is a nonsmoking facility.
Heating & Cooling
Suites are controlled through the facility maintenance system and are not equipped with individual suite Heating and Cooling controls.
Refrigerators, Sinks and Icemaker
All Premium Suites are equipped with a half-sized refrigerator, cold water sink and individual icemakers. If you experience problems with any of these amenities during your visit, please contact the Concierge Desk from your In-Suite Phone.
Each Premium Suite is equipped with a specially-marked recycling container. Please help us do our part to preserve the environment by placing all plastic bottles and aluminum cans in the recycling container. Contact your Suite Attendant if you are interested in recycling the natural cork from your wine bottles.
If you find your recycling container full during the game, please contact your Suite Attendant for prompt removal.
Concierge Services and AmenitiesIf you need assistance, please call using your in-suite phone by pressing the Service button. As part of the concierge service, you have a suite attendant assigned to your suite who can assist you with your event.
Terrace Club Restaurant Reservations
For reservations at the Terrace Club, call 216.420.4700 Special consideration will be given to Suiteholders calling at least 48 hours prior to an event.
Ticket Drop Off
For your convenience, if you need to leave a ticket for a late arrival, you may do so at the Gate A Will Call window prior to the game or at Will Call Gate B on the day of the game. Your guests will need a photo ID to claim tickets.
To purchase Indians merchandise and have it waiting in your Suite for your guest's arrival, call 216.420.4444. In order to ensure your merchandise is waiting in your suite please allow 48 hours notice.
Lost and Found
After each game, security personnel will conduct a sweep of all Premium Suites and collect any items left behind. To inquire about lost items, please contact Fan Services at 216.420.HITS. The Indians are not responsible for personal belongings left behind in your Premium Suite, but we will do our best to help you recover such items.
For Emergencies, press the First Aid button from your In-Suite phone.
Security personnel are provided for your safety and assistance. In the event you encounter any security problems, contact the Concierge Desk from your In-Suite phone.
Premium Suite Repairs
If you have a problem with the television, sound system, lights, etc, or notice any damage, please notify the Concierge Desk. The Concierge will dispatch the necessary personnel to address any maintenance issues in your Suite. If the issue requires complex or detailed repair, and does not affect your enjoyment of the game, it may be necessary to repair on a non-game day.
If you or one of your Suite guests has the need to accommodate a wheelchair or need assistance, please call us so we can help. If you would like to request assistance to and from your suite, please contact the Premium Seating Department in advance to arrange this for your guest.
ATMs / Fifth Third Jeanie®
- Premium Hotline - 216.420.4497 - Premium@indians.com
- Jeff Wallace, Premium Account Executive - 216.420.4461 - JWallace@indians.com
- Marie Patten, Mgr. Premium Development - 216.420.4955 - MPatten@indians.com
- Premium Fax - 216.420.4430
- Annette Gibson, Assistant Suite Manager - 216.420.4767 - email@example.com
- Jeff Russell, Assistant Suite Manager - 216-420-4778 - firstname.lastname@example.org
- Suite Administrator - 216.420.4746 - email@example.com
- Fax - 216.420.4744