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Yankees Ticket Exchange

Buyer's Q&A

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1. How do I know that the tickets listed on Yankees Ticket Exchange are authentic?

We go to great lengths to make sure that the products we sell are authentic. You can shop our site with confidence knowing that all tickets listed on Yankees Ticket Exchange are 100% authentic or your money back.

When you buy tickets for select events on Yankees Ticket Exchange the barcodes on those tickets are electronically validated by Ticketmaster's exclusive barcode verification technology. The original ticket barcodes are cancelled and new, unique tickets are reissued with your name on them. This process guarantees the authenticity of the tickets.

2. How will I receive my tickets?

All tickets are Ticketmaster Verified and delivered electronically to the email address you provide. Within the confirmation email is a hyperlink that allows you to access your tickets on your mobile device.

3. What are my delivery options and how much does it cost?

Please note that some orders will require 1-2 days processing time while others are instant. The delivery time estimate of your order is calculated from the day that we email the order, not the day the order is placed. All delivery times are subject to availability of the tickets.

The fee for electronic delivery is $4.95.

4. What is the difference between Instant Delivery and Electronic tickets?

Instant Delivery: Once you place the order, and the purchase is authorized, you will receive a link to access your tickets on your mobile device within minutes via email.

Electronic Tickets: Once you place your order, and the purchase is confirmed, you will receive an email with a link to access your tickets on your mobile device usually within 48 hours.

5. Is it OK that I'm accessing tickets on my mobile device?

Yes. These are mobile tickets, which are valid and 100% authentic. Each ticket features a unique ticket verification QR code that is scanned at the gate of the venue, just like a standard hard ticket in which most consumers are accustomed. You will need to bring your phone to the game. The image on the phone will be able to be scanned at the gate. The ticket on your phone will have all of the information that is on a normal ticket, including date, opponent, game time, section, row & seat.

6. What are your Customer Service hours?

Our call center is open daily from 8 am to 10 pm (Central Time). Hours may be extended on game days. Of course, you are free to shop our website for tickets 24 hours a day, 7 days a week.

7. How do I contact a Yankees Ticket Exchange representative?

You can reach us two ways:

  • Call our Customer Support Center at 800-355-2396. We're open daily from 8 am to 10 pm (Central Time). Hours may be extended on game days.
  • Email us at YankeesTicketExchange@ticketmaster.com.
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