We hope you enjoy your visit to Citizens Bank Park, the spectacular home of the Phillies!
This Convenience Guide was developed with one goal in mind: to assist our guests in becoming familiar with Philadelphia's award-winning ballpark. A variety of accommodations are offered to make your experience an enjoyable one.
All guests enter Citizens Bank Park on the Main Concourse at street level and there are wheelchair-accessible gates at every bank of turnstiles. Citizens Bank Park has elevators to service guests with disabilities; the ballpark is also equipped with escalators, ramps and stairways.
With the help of an Americans with Disabilities Act (ADA) consultant, Citizens Bank Park was designed to be universally accessible and comfortable for all guests.
Please refer to the Guest Code of Conduct page of phillies.com.
Certified service dogs or service dogs in training for guests with special needs are welcome. All other animals are prohibited.
Guests can celebrate their anniversary with their names in lights on the scoreboard. The $30 package also includes a picture frame. Advance registration is required. Guests can check in at the Birthday Check-In Desks located behind Sections 123 and 323. For more information or to place an order, call Ticket Services (215-463-1000).
Fans of all ages are invited to enjoy the various art featured in the ballpark.
A festive outfield entertainment area named in honor of Phillies legend Richie Ashburn. Opens 2 1/2 hours prior to game time so fans can watch batting practice. Also features concession specials , which are available each game for the first hour Ashburn Alley is open. Guests may enter Ashburn Alley through the Left Field Gate.
For the convenience of our guests, there are seven Citizens Bank ATM Machines located throughout the ballpark:
Please refer to the Guest Code of Conduct page of phillies.com.
Please refer to the Guest Code of Conduct page of phillies.com.
Guests can call 267-570-BATS to find out the batting practice schedule for that day. The schedule listed below is subject to change.
| Hitting and Infield | 1:05 p.m. game | 1:35 p.m. game | 4:05 p.m. game | 7:05 p.m. game | 8:05 p.m. game |
|---|---|---|---|---|---|
| Phillies extra hitting and infield | 3:30-4:10 | 4:30-5:10 | |||
| Phillies team stretch | 10:10-10:25 | 10:40-10:55 | 1:10-1:25 | 4:10-4:25 | 5:10-5:25 |
| Phillies extra men hit | 10:25-10:55 | 10:55-11:25 | 1:25-1:55 | 4:25-4:55 | 5:25-5:55 |
| Phillies regulars hit | 10:55-11:25 | 11:25-11:55 | 1:55-2:25 | 4:55-5:25 | 5:55-6:25 |
| Visitors hit | 11:25-12:25 | 11:55-12:55 | 2:25-3:25 | 5:25-6:25 | 6:25-7:25 |
Celebrate your birthday at Citizens Bank Park with a $25 or $15 Birthday Package. The $25 package includes the birthday guest's name in lights on the scoreboard, a Phillies cap and a fun visit from a Phillies Phanstormer. The $15 package includes the name in lights on the scoreboard and the Phillies cap. Advance ordering is required for both packages (subject to availability). Check-in is required for the $25 package. Birthday check-in desks are located behind Sections 123 and 323. For more information or to place an order, call Phillies Ticket Services (215-463-1000). All orders are subject to availability and must be placed following the below guidelines for different game times:
To ensure the safety of our guests, glass bottles, cans, hard-sided and Styrofoam coolers, thermoses and open containers may not be brought into the ballpark. Exceptions: baby bottles and single-serve, soft-sided juice containers and soft-sided coolers that do not exceed the 16" x 16" x 8" size requirement.
Please refer to the Guest Code of Conduct page of phillies.com.
Please refer to the Guest Code of Conduct page of phillies.com.
Voted "Best Ballpark Eats" by the Food Network (2007) and No. 1 Vegetarian Ballpark (2007-2010, 2012). A wide variety of food and beverages, from traditional ballpark fare to foods with Philadelphia flavor, is available throughout the ballpark at permanent locations, portable stands and two restaurants. All concession areas are wheelchair accessible. The concessionaire is a joint venture involving ARAMARK, the Phillies and World Wide Concessions.
The 360-degree openness of the Main Concourse gives guests a continuous, uninterrupted view of the field, keeping them in touch with the game if they leave their seats for a trip to the concession stands. The Terrace Level concourse provides a similar openness.
MasterCard, Visa and American Express are accepted at ticket windows, restaurants, concession stands and merchandise locations in the ballpark.
The luxurious Diamond Club, featuring 1,281 extra-wide, padded seats, is located behind home plate. Members have exclusive access to the Diamond Clubhouse Lounge, sit-down dining options at upscale bistros, two full-service bars, in-seat wait service, private concessions and a merchandise stand, access to the Hall of Fame Club, and views of the indoor batting cages. It is available on non-game days for special events. The Diamond Club is sold out for the 2013 season. For info call 215-463-5000.
All of the following are expressly prohibited on the private property of Citizens Bank Park or in the parking areas that surround it:
Eleven elevators are conveniently located throughout the ballpark and also available to service guests with disabilities.
In the event of an emergency, Phillies personnel have been trained and instructed to assist guests in evacuating the premises.
Guests can propose marriage at a game live on PhanaVision! Package includes four tickets to the game, live coverage of the proposal on the left field video board, a champagne toast and a commemorative DVD for $450. Sponsored by Benari Jewelers, the engagement package is subject to availability and must be booked in advance. To schedule, call Ticket Services (215-463-1000).
Entrances are located at the First Base Gate, Third Base Gate, Left Field Gate and Right Field Gate. There are also private Suite and Club Entrances located on Pattison Avenue (Home Plate), Citizens Bank Way (West) and Darien Street (East).
There are three sets of escalators in the ballpark:
This is the perfect place for fans who want to find out the nuts and bolts about the ultimate ballpark.
Please refer to the Guest Code of Conduct page of phillies.com.
| Distance | Height | |
|---|---|---|
| Right field foul pole | 330' | 13'3" |
| Right field power alley | 369' | 13'3" |
| Center field, straightaway | 401' | 6' |
| The "Angle" (left of CF to LCF) | 409'-381'-387' | 19'-12'8" |
| Left field foul pole | 329' | 10'6" |
| Left field power alley | 374' | 10'6" |
First aid stations are located on the Main Concourse (behind Section 105) and the Terrace Level (behind Section 318). Each location is staffed with medical personnel. If medical assistance is needed, please notify the nearest Phillies personnel, proceed to the nearest location, or call the Guest Services Hotline at 215-218-5469. Fans may also notify personnel by texting "PHILLIES" [space] followed by the issue and location to 69050.
For kids 14 and under attending their first game at Citizens Bank Park, individual certificates are available for free at Guest Services (behind Section 122) and the Birthday Check-In Desks (behind Sections 123 and 323).
Guests are welcome to keep any foul balls hit into the stands. Please do not interfere with a ball in play, especially those guests sitting at field level. Major League Baseball rules call for the ejection of guests that interfere with a ball in play.
Check out some of the family-fun features that make Citizens Bank Park world-class!
| Night games | 7:05 p.m. |
| Midweek afternoon games | 1:05 p.m. or 3:05 p.m. |
| Saturday games | 3:10 p.m., 4:10 p.m., 7:05 p.m., or 7:10 p.m. |
| Sunday games | 1:35 p.m. or 8:05 p.m. |
Because of Major League Baseball television agreements with ESPN and FOX, the starting times of some games are tentative and subject to change. Time changes can potentially occur up to 10 days prior to a scheduled game date. Guests are advised that game tickets will be honored on the game date listed regardless of the time change. No refunds or exchanges will be given. Guests should be aware of this possibility. Log on to phillies.com or check other media outlets for the time changes that may occur.
Regular Season - Monday through Friday: 1 1/2 hours prior to game time. Saturday/Sunday: 2 hours prior to game time. Ashburn Alley (Left Field Gate) opens every day 2 1/2 hours prior to game time.
Available in any dollar amount, gift cards may be purchased at the ticket windows, Majestic Clubhouse Store, at phillies.com or by calling 215-463-1000. Gift cards may be redeemed for tickets and Phillies merchandise.
The Phillies policy is to distribute one giveaway item per eligible fan entering Citizens Bank Park. An eligible fan is a fan that meets advertised age limits or other requirements (i.e. kids 14 and under promotions). Extra tickets for a game may not be redeemed for giveaway items. The Phillies do not make giveaway items available for sale. Giveaway items are not licensed through Major League Baseball Properties, therefore cannot be sold at retail. Remaining giveaway items are liquidated for charitable purposes through the Phillies Community Outreach department. For more info, please contact the Phillies Merchandise Department at 215-463-6000.
Guests who would like to be their group’s designated driver can pledge at kiosks located at the First Base, Third Base and Left Field Gates and by Section 319 until the end of the 1st inning. Anyone who signs up will receive a voucher for a free fountain soda or non-alcoholic beer.
Bring your group to the ballpark! Contact the Group Sales Office at 215-463-5000.
Violators are subject to ejection and possible arrest. Repeated offenses will result in the loss of season ticket privileges.
Located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318), Guest Services will assist you with questions, concerns and requests for information. Open from the time the gates open until 15 minutes after the game ends. If immediate attention is needed, or if someone is interfering with your enjoyment of the game, please call the Guest Services Hotline at 215-218-5469 or text the word "PHILLIES” [space], with issue and location to 69050.
Premium seating for 2,500 (in the infield on the Club Level) that includes padded seats along with access to private, climate-controlled lounges featuring full-service bars, large screen TVs and upscale food options. The Hall of Fame Club is sold out for the 2013 season. For more information call 215-463-5000.
Guests who are lucky enough to catch or retrieve a home run hit by a Phillies player will be given the opportunity to have the ball autographed by that player. Please contact Phillies personnel who will escort you to Guest Services to complete an application. Once the ball is autographed, it will be mailed to the guest.
Towering 100 feet above street level, the 35-foot by 50-foot Liberty Bell rings after every Phillies home run. It is located in right-center field.
To report or claim lost articles contact Phillies personnel or visit Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). Found items will only be held for ten days. For information, guests may call 215-218-5440.
Lost children will be escorted to Guest Services. If the child is unable to provide information to reunite the two parties, a picture of the child can be displayed on PhanaVision.
See "Special Events".
There are parking lots throughout the Sports Complex for preferred, pre-paid, cash, and handicapped parking. It is recommended that guests arrive early and park in the first available lot. Please check phillies.com regarding events and construction projects that affect traffic in the Sports Complex area. For the latest traffic information for Pennsylvania and New Jersey, please dial 511 or visit 511pa.com or 511nj.org.
Capture the memories at the ballpark! Photographers will be roaming throughout Citizens Bank Park to take photos of guests and their family and friends. The photos will be posted on phillies.com, where they will be available to purchase as commemorative prints, mouse pads, T-shirts and more. Guests may also upload personal photos from their day at the ballpark.
Phillies Charities, Inc. (a Section 501(c) (3) organization) is the charitable arm of The Phillies. It raises funds in a variety of ways such as the annual Phillies Phestival, and from certain elements of Citizens Bank Park. In addition to major support of the Philadelphia chapter of the ALS Association, grants are made each year to a wide variety of primarily local charities.
Please refer to the Guest Code of Conduct page of phillies.com.
The Broad Street subway line, with the AT&T Station located at the corner of Broad Street and Pattison Avenue, is available for all events at the Sports Complex. Frequent service operates from Center City, Olney and Fern Rock. The subway also connects with PATCO service at the Walnut-Locust Station.
There is also bus service to Broad Street and Pattison Avenue. Guests should call 215-580-7800 or log onto septa.org for updated schedules.
Please refer to the Guest Code of Conduct page of phillies.com.
The right to postpone the playing of a game is controlled by the home club with the exception of the final series between two clubs, at which time the responsibility shifts to the Umpire-in-Chief. Once a game has started, the Umpire-in-Chief determines if a game should be suspended, when it can be resumed or if it should be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game has been temporarily suspended, umpires must wait at least 30 minutes before calling the game. On days when inclement weather is in the forecast, tune to 1210 WPHT or 94.1 WIP for updates on the game status. For weather updates, fans can also text the keyword "PHILLIES WEATHER" to MLBGO (65246).
There are two sets of ramps in the ballpark:
The Phillies award-winning "Red Goes Green" program at Citizens Bank Park is in partnership with Aramark and Global Spectrum. Highlights include:
There is a no re-entry policy at Citizens Bank Park.
A total of 61 restrooms are conveniently located throughout the ballpark (all designed for wheelchair access): 24 men's, 24 women's and 13 family restrooms equipped with changing tables. In addition, there is a restroom in the Service Level specifically for wheelchair guests who are seated in the Field Level area by the third base dugout. Family restrooms are located at:
The retired numbers of Richie Ashburn (1), Jim Bunning (14), Mike Schmidt (20), Steve Carlton (32), Robin Roberts (36) and Jackie Robinson (42) are displayed on top of the Ashburn Alley concession buildings.
Please refer to the Guest Code of Conduct page of phillies.com.
Phillies pocket schedules are available at the ticket windows, Guest Services, Majestic Clubhouse Store, the Alley Store, or by calling Ticket Services (215-463-1000).
In 2011, the Phillies partnered with Sony Electronics' System Solutions Group and Daktronics to dramatically enhance the fans viewing experience. The $10 million upgrade included the installation of a massive, new Daktronics HD-15 video display and the latest in Sony HD production technology. This HD display is the largest in the National League and among the largest in the world. Also upgraded to HD: PhanaVision (Phillies video replay and control room), video production/video coaching production areas, and the ballpark's cable TV system. Additionally, a dedicated closed captioning display to assist hearing impaired fans was installed, and all 800 televisions in the suites and public areas were upgraded to HD.
HD VIDEOBOARD DETAILS & FUN FACTS
Certified service dogs or service dogs in training for guests with special needs are welcome. All other animals are prohibited.
By City of Philadelphia ordinance, smoking is only permitted in designated areas (Third Base Gate and Left Field Gate). Violators may be ejected and/or have their season tickets revoked.
Looking for a unique place to host your next social or corporate event? Citizens Bank Park is available on nongame days for selected events. For information, call the Phillies at 215-218-5100. For gameday parties and meetings, contact the Phillies Group Sales Office at 215-463-5000. For game-day parties and meetings, contact the Phillies Group Sales Office at 215-463-5000.
Guests can check the speed and type of pitches being thrown on three electronic boards, located on the out of town scorecard (right field) and Club Level fascia boards (first base and third base).
For the convenience of our guests, Citizens Bank Park is equipped with numerous stairways:
Prior to every game, the Phillies' starting lineup will be displayed by large baseball cards on the wall behind the left field scoreboard building.
Please refer to the Guest Code of Conduct page of phillies.com.
Please refer to the Guest Code of Conduct page of phillies.com.
Guests needing help placing a call for taxi-service can stop at Guest Services located behind Section 122 on the Main Concourse and behind Section 318 on the Terrace Level. Taxis are available at the end of each game at the corner of Citizens Bank Way and Pattison Avenue (outside the Third Base Gate).
Public pay phones are located inside the Left Field and Right Field Gates and outside the First and Third Base Gates. All are wheelchair accessible and equipped with volume controls. In addition, a TDD phone is located near the Left Field Gate.
| Online | phillies.com |
| Season and Group Sales | 215-463-5000 |
| General Information & Individual Ticket Orders | 215-463-1000 |
| Ballpark Tours | 215-463-1000 |
| Hearing Impaired (TDD) | 215-463-2998 |
| FAX Ticket Orders | 215-463-9878 |
Public and private are available year-round. Tours begin and end next to the Phanatic Attic, in the Majestic Clubhouse Store and will not be scheduled on Sundays, major holidays, or when there are day games at home. Guests can purchase public tour tickets (Adults: $10; Seniors & Children 3-14: $6) at the Citizens Bank Park ticket windows, www.phillies.com or by calling Ticket Services (215-463-1000). Accommodations for private tours (groups of 25 or more) can be arranged by calling 215-218-5360.
Umbrellas are permitted inside Citizens Bank Park. Please be considerate of guests around you when using an umbrella.
To commemorate the site of Veterans Stadium, the Phillies built a monument as an everlasting memorial to veterans. Located on Pattison Avenue, the granite-covered memorial includes the American flag along with bronze plaques and flags representing the Army, Marine Corps, Navy, Air Force, Coast Guard and POW/MIA. The flags fly year-round.
Twenty water stations each containing two fountains (one standard and one wheelchair accessible) are dispersed throughout the ballpark, for a total of 40 fountains.
Please refer to the Guest Code of Conduct page of phillies.com.
Tickets, schedules, promotional schedules, merchandise, up-to-the minute Phillies news, live game audiocasts, live game video coverage, message boards, history, stats, scoreboard, community news, free e-newsletters...it is all available at the official Web site of the Phillies: www.phillies.com.
Courtesy wheelchairs may be obtained at the four main entrance gates, as well as Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). A valid driver's license, credit card or some other form of identification as well as seat location must be provided to use the chair. Wheelchairs can only be used to assist fans to or from seats and must be promptly returned to assist with other fans' needs.
You, our guests, are the focus of everything we do. Phillies employees are here to make your Citizens Bank Park experience a special and memorable one. We welcome your comments and suggestions at any of our Guest Services locations.
